Refund policy
At Zorena, we want you to be satisfied with your purchase. Please review the following policy before placing an order.
Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item should remain in its original packaging where applicable.
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You must provide proof of purchase or your order information.
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Certain products may not be eligible for return for hygiene, safety, or other applicable reasons.
Please contact us before sending any item back. Unauthorized returns may not be accepted.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:
Please include your order number and clear photos of the item and packaging when applicable. We will review the issue and provide an appropriate resolution.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Return Shipping
Unless an item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer may be responsible for return shipping costs.
Non-Returnable Items
Certain products may be non-returnable, including items that have been opened or used where return restrictions apply for hygiene or safety reasons.
Exchanges
If you need to exchange an item, please contact us first. Exchanges may be handled according to product availability and the circumstances of the request.
Contact Us
For return or refund questions, contact:
Zorena
Email: igorpavlov3133@gmail.com